Refund policy

We offer a 30-day returns policy. This means you have 30 days after receiving your item to request a return.

For a return under our voluntary 30-day policy, the item must be in the same condition in which you received it: unused and unworn, with any tags attached and, where possible, in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please email shopwildandfound@gmail.com before sending anything back. Approved returns should be sent to:

Davanden Kennels, Cotton Lane, Dartford, Kent, DA99BB

Items returned without contacting us first may not be accepted.

For change-of-mind returns, customers are responsible for the cost of returning the item. We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

Nothing in this policy affects your statutory rights.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty, not as described or you receive the wrong product, contact us as soon as possible at shopwildandfound@gmail.com

Please include your order number and photographs where appropriate so that we can assess the issue and put it right. We will cover reasonable return costs where an item is faulty, damaged or incorrect.

Exceptions and non-returnable items

We cannot accept change-of-mind returns for:

• Goods liable to deteriorate or expire rapidly, including certain perishable foods and treats.
• Personalised or custom-made products
• Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken
• Gift cards

Please contact us if you have any questions about whether a particular item can be returned.

Sale items have the same statutory rights as full-price items.

Exchanges

The quickest way to obtain a different item is to return the original item. Once the return has been accepted, you can place a separate order for the replacement.

UK cancellation rights

When purchasing online, UK customers normally have the right to cancel an order without giving a reason. You must tell us that you wish to cancel within 14 days of receiving your goods. You then have a further 14 days to return them.

You may inspect an item as you would in a shop. We may make a reasonable deduction from the refund if the item has been handled more than necessary and its value has been reduced.

For a statutory cancellation, we will refund the item price and the cost of our least expensive standard delivery option. Any additional cost paid for express or upgraded delivery will not be refunded. You are responsible for the direct cost of returning a change-of-mind order.

Certain goods, including perishable, personalised and unsealed hygiene-sensitive products, may be excluded from the statutory right to cancel.

Refunds

We will notify you once we have received and inspected your return.

Approved refunds will be made to your original payment method. Where statutory cancellation rights apply, the refund will be issued within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever occurs first.

For returns made under our voluntary 30-day policy outside the statutory cancellation period, original delivery charges will not be refunded.

Your bank or card provider may take additional time to process the refund after we have issued it.

If you have not received an approved refund, please contact us at shopwildandfound@gmail.com